Dilkhusa Grand Hotel

This hotel is old and can do with an upgrade in furniture, but the main thing it was clean and my single room was spacious with a separate shower room to the toilet. The entertainment was 1st class and the host, Mike, is the best I have seen in any of the Shearing’s hotels. He was always on the go and gives you all the info you need. Excellent entertainer, good singer and good jokes, never stopped working. I give him 10 out of 10. Also, the bar staff are friendly.

We have just returned from a 5 day break with Shearings, and I must say we thoroughly enjoyed it. It was just such a shame that my husband was unwell or it would have been just perfect. Karen on Reception could not have been more helpful or obliging when I asked if there was a walk in NHS place, she got us a doctor’s appointment within the hour and phoned for a cab for us. The next day when I told her my husband was having to stay in bed she offered to have food sent up to him, he didn't eat that day but the offer was very much appreciated. The entertainment was very good especially on the Wednesday night. The food was very nice plenty of it and the service was quick and efficient. If I was to have to find a fault I would just say the bathroom was a bit small and there was not much room to put anything. Apart from that we would certainly go again. Also must just say what a lovely friendly place Illfracombe is, I bet it is perfect in the summer months. So thanks and well done to all the friendly staff at the Dilkhusa Grand Hotel.

Was Fantastic and would certainly go again.

If you thought good old fashioned customer service had bit the dust then you could no better than visit The Happy House of Dilkhusa Grand to restore your faith -This hotel must surely be the flagship for Shearings as it exceeds all expectations of customer service. Pleasant and friendly and welcoming to all. To say the staff go the extra mile would be an understatement! If Shearings do customer service awards then I hope every one of the staff there get one every year because they deserve it! Top*

Hotel in need of a major upgrade, rooms small therefore poor storage space and lack of shelves, it must be said that the staff are first class and will do anything they can to help, food also very good. Entertainment first class as was the staff in charge of the entertainment.

Hotel in need of upgrade .room not clean enough for hotel rating. Food was poor most evenings. The staff in every department were very good Jon in charge of entertainment was very good as were the acts every night.